Employees are the backbone of every successful business. Even if an organization has the latest tools, ideal physical layouts, and modern technology, they will need the right staff in terms of skillset and number to avoid significant issues.
Finding the best new talent has never been more challenging, and many businesses are facing high turnover rates. Recruitment can be a very costly and time-consuming process, and it is incredibly frustrating to have new employees resign only a few months later.
Here at Optumus, we know the importance of effective recruiting, which is why our mission is to relieve the administrative burden so you can focus on running your business.
When we began expanding our array of services from a healthcare IT consulting and development partner, into supporting businesses with recruitment, we had one clear vision: To create outstanding careers by providing exceptional services to our customers.
We know that no two companies are the same. That is why we always sit down with our clients to understand their own unique challenges, creating a bespoke solution designed around them. Every candidate is carefully vetted based on the skillsets required for the role, with the successful individuals then undergoing extensive training on your workflows and systems.
These individuals will learn your required practices and your providers as well as your patients and team. They are your employees in everything but name, and are dedicated to working for your success. This approach has been highly successful, and we have enjoyed a lot of very positive feedback from our clients.
We are also incredibly proud that this approach has resulted in very high retention rates and staff satisfaction scores. As part of our vision, we also regularly look for high achievers and promote within, ensuring our clients are always getting the best talent possible.
At Optumus, we are continuously expanding our services to meet the changing demands of the modern world. The current areas we can support our clients with include:
Our virtual reception services align with the roles of any medical organization receptionist. This means that they can help with patient scheduling, answering phone calls, and supporting with medication refill requests.
Operating across both your front and back office functions, our prior authorization services focus on coordinating with insurance requests. From taking initial requests through to approval or denial, our agents will undertake all of the administrative tasks, removing one of the biggest burdens your operations face.
We use a proprietary process to track all authorization management. This means you can access a custom-built application that will allow you to quickly see all active authorizations, including dates for initial and follow-up contact details and notes.
Revenue Cycle Management
Our Revenue Cycle Management (RCM) services are staffed by specially trained agents that have risen through the ranks of our company. This ensures that they are highly experienced and can leverage their knowledge to support you in processing denials, chasing down A/R, and transcribing any billing data during system migrations.
We are able to support you with indexing your documents into your EMR system, leveraging the tools you currently use for the process. This ensures that your external documents are promptly and securely loaded onto your system, and your providers can access them as required.
We can also help you staff any special projects you have, such as supporting a system migration. This service is designed to help save your team time and money, and once the project is complete, our agents will move to new projects, ensuring that they are not laid off or made redundant.