Modern Healthcare is embracing electronic technology for virtually all processes. It is vital for healthcare providers to choose the right partner who will offer comprehensive solutions to improve quality and efficiency in their practice or hospital. Here are seven key factors to look for when picking a technology partner for your hospital or practice.
#1 DO YOU TURST THEIR KNOWLEDGE?
Any long-term relationship has to be built on trust, and with a medical technology provider, you need to be confident in their proficiency. In establishing trust, examine the following areas: How long have they been in the market and what do other customers have to say about them? Who comprises their team of experts? Are they certified, knowledgeable, and experienced in clinical content? With these questions answered, you will have already begun narrowing down your selection.
#2 WHAT IS THE QUALITY OF THEIR CUSTOMER SUPPORT?
Acquiring a medical technology solution is one thing, and being able to get your whole team confident in using the solution is another. This eventually will have an impact on your return on investment. A technology partner should be able to take up the role of project management to ensure that a new solution is implemented to perfection, walking with you every step of the way.
#3 IS THEIR PRODUCT CUSTOMIZABLE, EASY TO INTEGRATE, AND SCALABLE?
The focus of technology in healthcare is to continuously provide efficiency and minimize redundancies. It is critical to get an IT solution that will ensure this. So before you pick a partner, ask to know if what they are offering can be customized to suit the needs of your organization. Also, find out if your company can integrate the product into an existing system and if you can scale the product in case of increased volume.
#4 ARE THEY PROGRESSIVE?
The healthcare environment is dynamic, and so is technology. What is best today may not be the best tomorrow. Be wary of dealing with a partner who may not be able to keep up with the trends in technology due to costs or lack of expertise. Patients want to be presented with the best technology solutions available at any given time. Check their digital footprint for reviews, any available content, and history.
#5 CAN THEY HELP WITH SOFTWARE VENDOR SELECTION?
Most healthcare organizations are using Electronic Medical Record solutions such as GE Centricity, Cerner or EPIC. Picking and EMR or any other solution requires specialized expertise. Your technology partner should be able to guide you through the process of selecting software vendors and solutions ideal for your practice or hospital. They should further be able to guide you through the implementation based on your specific needs and environment.
#6 VALUE FOR MONEY
Look out for salient costs e.g. Will I be charged extra for customer support? What additional fees exist? What are others charging for a similar solution? Is the value balanced with the cost?
#7 WHAT “EXTRAS” DO THEY OFFER?
If a potential partner has met all the above requirements, look for one other thing – extras! What extras valuable to you are they offering? This could be in form of training, an onsite team, IT hardware support, or practice advisory services.
Take the Step to See How Optumus Technologies Can Help Your Business Thrive
Is your company ready to streamline systems and save time? Ready to make the patient and clinical experience the best it can be? Optumus offers free, no-hassle consultations for data management, IT infrastructure needs, voice recognition, customer reporting, and more. Contact us today to start exploring.